Delivery and returns
Products in the MonkeyProof Solutions Webshop are download-only.
After purchase you will receive per email your personalized node locked license key(s) and personalized download link(s) for the purchased items.
Alternatively you may download the purchased products through the order details section of your account.
Your satisfaction is key to MonkeyProof Solutions
MonkeyProof Solutions offers free trial licenses for you to evaluate our software products on your systems. We encourage you to make use of this offering.
If for some reason the software you receive does not work as expected, you can return it to us within 30 days of the date of purchase for a full refund of the purchase price.
Products may be returned within 30 days of purchase subject to the following conditions:
- Prior approval must be obtained from MonkeyProof Solutions. You may contact us at +31 76 8200 314 to request the return.
- You must deactivate and uninstall the software from all systems, and document that uninstall via email to MonkeyProof Solutions, as instructed.
- All related product documentation must all be deleted.
Prompt credit will be issued for all pre-authorized returns.
The return policy above only applies to licenses purchased through our web shop.